What landlords and property managers need to know

The Esusu Passport is a tool existing Esusu renters use to track and digitally share their rental payment history with prospective property managers or landlords.


If you’re a property manager or landlord who received an Esusu Passport email from a prospective tenant, we’re here to provide helpful context about the tool and the email you just received. Check out the FAQs below, or reach out to us directly at rentsupport@esusu.org if you have any questions. 

FAQs for property owners, managers, and landlords

What is the Esusu Passport?
The Esusu Passport is a digital tool for tracking and sharing a renters’ rental payment history.
How does the Esusu Passport work?
Renters who live in an Esusu property and are using the Esusu Resident Portal can directly share their past rental payment history in the form of the Esusu Passport with you. Renters log into their Esusu Account and view their Esusu Passport. Renters can elect to share their Esusu Passport with a prospective property manager by entering the appropriate email address.  The Esusu Passport will be sent directly to you as PDF to you that is not editable by the renter. Please note, all verified Esusu Passports will be sent via the following email address: ‘no-reply@esusu.org’.
Why was the Esusu Passport created?
 We understand the challenges you face in finding reliable residents and the fact that a credit score may not be the best indicator of a renter’s reliability. That’s why we’re excited to introduce the Esusu Passport, a solution to help streamline your renter screening process and enhance the quality of your rental portfolio. This is not meant to replace other renter screening tools, but instead enhance a prospective renter’s application. For the avoidance of doubt this should be considered a supplement to your traditional screening.
Who is Esusu?
How will I receive the Esusu Passport?
An email with an attached PDF will be sent directly to you from Esusu. The renter will not be able to edit or adjust the information in the attachment. It will be delivered to you via no-reply@esusu.org.
What information will be included in the Esusu Passport?
The Esusu Passport will include: Tenant name, Tenant’s current address, Tenant’s current lease details, Account summary (number of total payments and completed payments), Detailed monthly history with payment status
What does each status mean in the Esusu Passport?
Esusu displays two statuses for the months in the Esusu Passport – “Confirmed” and “Unconfirmed”. The “Confirmed” status denotes that Esusu has received payment data for this renter for the month. The “Unconfirmed” means that either the resident has not paid for the current month or that Esusu has not received payment data from the renter’s landlord yet for the corresponding month. Please note, this should not be seen as non-payment but rather insufficient information. 
How many months of rental payment information will be included in the Esusu Passport?
Esusu will display the rental payment information for the length of the renter’s current lease that Esusu has received from the renter’s landlord. Lease length will vary from renter to renter.
I’m interested in signing up for Esusu for my properties. Where can I learn more?
Learn more at esusu.com/properties or email us directly at sales@esusu.org.