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Esusu Resident Portal Q&A

July 28, 2023

The Esusu Resident Portal is coming soon! 


The Esusu Resident Portal is your one-stop shop to check your credit history and progress and access resources exclusive to Esusu residents. We’ve started rolling the portal out to select residents, and it will launch to everyone in just a few weeks! 


Want to learn more about the portal? Check out these top questions from renters like you and see what’s in store. 


Q: How do I sign up for the Resident Portal?


A: We are slowly rolling out the Resident Portal launch to ensure you have the best user experience possible. When it’s time to sign up, you’ll receive an email with further instructions on creating your new account. 


If you’re enrolled in Rent Reporting with Esusu, you must create a Resident Portal account to access the features and benefits. If you’re not already, you can verify that Esusu is reporting your rent and opt-in to rent reporting. Account creation should only take a few minutes.






Q: How do I know how much my credit score has improved?


A: You can check your credit score and score improvement in the Resident Portal! 


In the portal, you can see your credit score progress since you started using Esusu and from your starting score to your current score after three months, six months, and a year. If you’re not enrolled, you can verify your Rent Reporting status with Esusu and opt-in to the program.


You can log into the portal at any time. The impact of your rent on your credit score will be updated every month as you make your on-time payments. It’s important to note that opening any new credit account, including rent reporting, will initially cause your score to drop. This is normal and should resolve in about three months. Don’t forget to sign up for the Resident Portal when you get the email. 


Q: Does Esusu start tracking my on-time payments from my sign-up date or the date I moved into the property?


A: Esusu can report on your previous on-time rental payments for up to 24 months earlier, but this is only the case with some properties or renters. When the reporting begins, if payment history exists, we will report that history to help bolster the impact as much as possible. 


We can only track payments from your time living at your current address. We will work with your property manager to get records of your previous on-time payments; if your payments still need to be updated, reach out to your property manager so we can resolve this issue for you. 


Since we work on a do-no-harm model of credit-building, if you have any late or missed payments in your past, we WILL NOT report them to the credit bureaus. 


You can keep track of your on-time payments, rent reporting enrollment status, and credit progress in our Resident Portal! 


Q: Do I pay my rent through the Esusu Resident Portal now?


A: No, you will still pay your rent through your usual method each month. Esusu will work with your property manager to gather your on-time rental payment data and submit it to the credit bureaus; there’s nothing extra you have to do to have your rent reported. 


You can see how your credit has progressed since you started using Esusu, but you do not pay your rent through the portal, and there is no additional charge to sign up.


Ready for the Resident Portal?


Watch for your portal registration email if you haven’t yet received one! We are rolling out the Resident Portal over the next several weeks to ensure you have a seamless and stress-free experience.


Have more questions about the portal or anything else Esusu-related? Email us at rentsupport@esusu.org, and our customer support team will gladly help. 


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