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Esusu Rent Relief Fund FAQs

Anyone who currently rents in the United States and resides in any of the properties Esusu works with. Regardless of your immigration status, you will be eligible for rent relief if you have been adversely affected by COVID-19 or are experiencing financial hardship.

Applicants must fill out a brief intake form as a pre-screen. Next, Esusu will contact them with additional questions to verify eligibility. Subsequently, rent relief funds will be sent directly to the landlord to cover a portion of the rent.

How do I obtain login credentials?

If you are a property operator enrolled in Esusu Rent reporting, and have not yet received login credentials to view and verify Rent Relief Fund applications, please contact rentsupport@esusu.org.

 

How can I confirm that an applicant for the loan resides at my property?

Click “assign the loan” and review the resident’s details on the screen to to verify that they reside in the property.

 

How can I confirm that a member of the Esusu team reviews the application?

Click “send for approval”.

 

If I cancel a loan, will it still be reviewed by the Esusu team?

If you cancel a loan, it will no longer be reviewed by the Esusu team. An email will be automatically sent to the applicant indicating that the loan was cancelled, along with the cancellation reason. If you have cancelled a loan in error, please immediately contact rentsupport@esusu.org.

 

How can I view the history of all loan applications that have been submitted under my property?

Click “export” on the top left of your screen, and an excel spreadsheet of all loans that have been submitted under your property will be generated.

 

How will I know when an application is approved?

Once an application has been approved by the Esusu team, the application status in the portal will change to “approved”.  Property Managers must check the portal weekly to review any approved applications and alert the residents.

 

If a property manager (PM) views an application from a resident of their property but notices that some of the information is incorrect on the application, how should the PM proceed? 

If a PM verifies that an applicant resides at their property, but notices some other errors on the application, the PM should send the application for approval and provide notes of the errors that need to be corrected. The Esusu team can make tweaks to correct the errors, if possible, or follow up with the applicant to obtain the correct information. PMs should only cancel an application if they do not want to approve the application due to other factors (ie. current standing), or if the applicant does not reside at the property.  

 

When does an applicant need to add their repayment bank details? Do bank details have to be added for funding? 

Although a resident can add their repayment bank details before they submit the application, they are only required to add the repayment bank details after approval and before disbursement. Residents will need to finalize bank verification and also sign a rent relief note agreement before Esusu disburses funds.

Who is eligible for Esusu’s rent relief funds?

Anyone who currently resides and rents a home in the United States that has been adversely affected by COVID-19 or is experiencing financial hardship. This includes everyone regardless of their immigration status.

 

Why did Esusu change its application process?

Using an automated platform allows Esusu to scale its rent relief resources to more renters nationwide. Likewise, it provides a more seamless process for applicants and property managers alike.

 

How do I reset my password if I am locked out?

Visit Esusu’s Rent Relief platform powered by Turnkey and select “forgot your password” on the login screen. When prompted, follow instructions to complete the password reset.  

 

What are the accepted payment methods, and can I change the payment method or set up automatic recurring payment?

The preferred payment method is ACH. This allows for automatic repayments to be enabled.  Once approved and verified,  applicants can also utilize debit cards to make repayment.  

 

Is the platform available in more than one language?

Yes, Esusu’s Rent Relief platform is available in six languages ( English, Spanish, Portuguese, French, Ukrainian, Mandarin, and Indonesian.

 

How can I access my account if I want to review my loan status?

Visit Esusu’s TurnKey platform via our Rent Relief page on the Esusurent.com website and log in.

 

Do you report payments to the credit bureaus?

No, Esusu only reports rent payments to the credit bureaus. 

 

What does the word “term” mean in the application?

“Loan terms” refers to the terms and conditions involved when taking out an Esusu 0% loan.  

 

What do I do if I do not have or remember my referral code? Can I still apply?

Yes, you can still apply without a code but you may also contact your landlord or property manager to get the referral code.

 

Do I have to be employed to qualify for rent relief loans?

No, you do not have to be employed to access Esusu rent relief loans. Esusu’s rent relief loan is for anyone who currently resides and rents a home in the United States that has been adversely affected by COVID-19 or is experiencing financial hardship. 

 

Is a photo ID required? 

Although a photo ID is not required to apply, you do have the option to upload a photo.  If uploading a photo, ensure that it is a clear and recent photo where you are facing forward.

 

Where do I find a referral code, and is it required?

Your referral code can be obtained from your property manager and is required to start your loan application.

 

How do I make sure that I am entering the correct property code?

If the referral code is correct,  it will pop up on the platform. Please make sure you enter the full referral code. If you still don’t see your referral code, please reach to your property manager or rentsupport@esusu.org.

 

Do I receive an email alert to confirm that my application is complete?

Yes, you will receive an email alert when your application is complete.  You will also be able to view the status of the application when you log in to your account.

 

Are there any interest,  loan origination, or early repayment fees?

No, there is no interest, loan origination, or early prepayment fees included in the Esusu Rent Relief Fund.

 

Can applicants receive rent relief more than once?  

After an applicant has repaid all previous loans from the Esusu Rent Relief Fund, they are eligible to reapply.

 

What if there is a glitch or issue with the website?  

Please reach out to rentsupport@esusu.org for assistance. 

 

Is SSN or TaxID required? 

All applicants must enter either an SSN or a Tax ID to complete the application.

Funds will be in an amount between 1 and 3 months’ worth of rent, depending on total monthly rent, loss of income, net rent excluding housing credit, and other factors. The rent relief amount will be determined by our Fund Committee.

At this time, households are only eligible to receive funds once. In the future, Esusu may consider opening the fund up for reapplication.

Recipients will be selected by Esusu after a thorough application review. Recipients with the greatest financial need (based on available information) will be prioritized.

The Fund Committee encompasses the Esusu Leadership Team and external stakeholders.

Funds will be distributed on a revolving basis in weekly batches. Esusu will plan to distribute 25% of the total funds raised each week following the initial one-week application period. Esusu anticipates its total funds will continually grow from fundraising and be replenished through repayments.  

 

If you have been impacted by COVID-19, we encourage you to apply as soon as possible. There is a greater need than Esusu has the capability to support, thus the earlier you apply, the better.

Esusu is able to reach out to landlords to verify the basic information provided. In addition, Esusu will leverage its technology and information security team to monitor any suspicious activity and flag such accounts. 

If you are not a renter, you are not eligible for rent relief funds. 

Esusu is a mission-driven company that works with landlords and renters, who choose to participate around the country, to report rental payment data into the credit bureaus as a way to improve renter’s credit scores. Esusu is leveraging its network and resources to support renters in this difficult time.

Rent Reporter Inc is a public 501(c)3 charity organization. Rent Reporter is managing and disbursing the funds for this relief effort. As such, all contributions are tax-deductible and all loans are serviced by this entity​.

Yes. We require that all recipients begin to repay these funds within 3 to 6 months. Funds can be repaid in a lump sum or in monthly installments over the course of one year. This structure is to ensure our fund will remain evergreen and can be used to support other renters in times of crisis.

Yes. This is set up as a 0% interest loan. We will request that all recipients set up a 12-month repayment plan on the Esusu App after a 3-6 month grace period. There is no interest, no hidden fees, and no origination fees.

Reach out to rentsupport@esusu.org to discuss an alternative payment plan. If you need financial assistance, we are happy to connect you to our network of community-based organizations and nonprofits for additional resources.

We do not want this to be a one-time effort. We are believers in a pay-it-forward approach where we anticipate those receiving funds will aspire to create similar opportunities for their neighbors. 

Anyone can donate. Our public crowdfunding campaign is available here.

Yes, our list of partners and funders is constantly growing but our anchor funders are Acumen Fund and The Global Good Fund. Please reach out to ceo@esusu.org if you are interested in an institutional donation.

No. All funds raised in this COVID-19 Rent Relief Campaign will be used for loan disbursement.

Yes. All contributions are made to Rent Reporter, Inc., a 501(c)3 public charity that will manage and disburse the funds.

Please reach out to our PR & Communications lead, Chanel Cathey at press@esusu.org.

What if there is a glitch or issue with the intake form?

Please reach out to rentsupport@esusu.org for assistance.